2026

Thirty Years in Ten Lessons: Lesson #7 – Timing Matters More Than You Think

Thirty Years in Ten Lessons: Lesson #7 – Timing Matters More Than You Think

Thinking back to the mid 90’s—in the days before email and when sending faxes was common—I remember calling a New York Times reporter at the end of a workday after a decision came down in a large bankruptcy case.  I was representing an attorney who was not the lead counsel on the case.  I called the reporter the moment the matter was decided to offer immediate commentary by my client who was standing by on the case’s outcome. 

Thirty Years in Ten Lessons — Lesson #1: The Client-Agency Partnership

Thirty Years in Ten Lessons — Lesson #1: The Client-Agency Partnership

Strong client–agency relationships are the bedrock of a successful PR initiative. At their core are honesty, transparency, and the willingness to communicate openly—even when the conversation is uncomfortable. I truly believe that one of the most important responsibilities we have as an agency is to tell our clients what they need to hear, not just what they want to hear. Our counsel is the value we bring.